Career opportunities

Help conduct the operation of a financial advisory practice with an independent franchisee of Ameriprise Financial. Assist financial advisor(s) in managing office work flow with an emphasis on creating and delivering a unique client experience. Consistently follow high standards of business and professional ethics and legal and regulatory requirements.

Provide client relationship support through interacting directly with clients to ensure accurate account set up, answering client questions, coordinating/tracking projects and perform other practice management tasks such as organizing client seminars.

Responsibilities and time allocation will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.

Position functions:

Business management

• Work with home office to ensure accurate account setup and resolve issues
• Answer questions and provide readily available information to clients
• Maintain files and records
• Provide insight on effective use of key tools (website, social media, email, etc.)

Client Care

• Set up and maintain client management system
• Write letters to clients and administer client appreciation events and seminars
• Attend and participate in client meetings as necessary
• Conduct transaction requests as directed
• Receive and administer communications to/from clients and prospects to schedule appointments or refer to advisor

Key traits of a successful Client Service Associate/Manager:

• Effective communication with clients, advisors and staff
• Strong computer and phone skills
• Efficient time management, attention to detail, organization, and multi-tasking skills
• Ability to adhere to rules and regulations as required by advisor and Ameriprise Financial
• Ability to support and provide guidance for compliance
• Positive attitude and sincere willingness to continually learn and grow

Education and other designations:

• College degree or higher
• 2+ years of related experience
• Have or be to able obtain licenses and registrations for securities, including: Series 7, Series 66, and State life, accident and health insurance licenses

Help conduct the operation of a financial advisory practice with an independent franchisee of Ameriprise Financial. Assist the financial advisor(s) in managing office work flow and business operations. Consistently follow high standards of business and professional ethics and legal and regulatory requirements.

Manage the day-to-day activities of staff including: conducting weekly touch points, delivering annual performance reviews and hiring new staff. Take the lead to manage practice financials, coordinate/track projects, organize client seminars and other practice management functions essential to a small business.

Responsibilities and time allocation will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.

Position functions:

Business management

• Maintain practice financials, budget and manage office expenses
• Manage equipment and facilities including equipment maintenance, cleaning service contracts, and ordering office related items
• Review procedures and implement quality improvements and efficiencies
• Supervise administrative staff and manage team interactions
• Delegate work and provide feedback to other support staff
• Own the recruiting process for hiring new staff into the practice
• Train, support and be a technical resource for other staff in the practice

Client care

• Communicate with clients to set up meetings or appointments
• Set up and maintain client management system
• Maintain files and records
• Write letters to clients and administer client appreciation

Key Traits of a Successful Office Manager:

• Effective communication with clients, advisors and staff
• Efficient time management, attention to detail, organization, and multi-tasking skills
• Ability to adhere to rules and regulations as required by advisor and Ameriprise Financial
• Ability to support and provide guidance for compliance
• Positive attitude and sincere willingness to continually learn and grow

Education and Other Designations:

• College degree or higher
• Experience in managing a small office environment